Frequently Asked Questions

Please return your product after contacting Fat Daddy’s American Kiosk at support@fatdaddysak.de within 14 days from the date of receiving the order. Products must be returned in a clean and new condition, with all pricing, packaging and brand labels secure. Fat Daddy’s American Kiosk will provide you the Return address by sending you an email upon your request. Regardless of the reason for the return, the customer must notify Fat Daddy’s American Kiosk within the abovementioned period by sending the completed withdrawal form (available on the site) or any other written statement informing Fat Daddy’s American Kiosk that they wish to exercise their right to return.

Please note that the Customer is responsible to pay the Shipping/Delivery fee when returning the product. We recommend that all returns be sent using a traceable carrier. Fat Daddy’s American Kiosk will not be held responsible for packages not received by us that were returned without a tracking number.

Once the products have been received by Fat Daddy’s American Kiosk the customer will be reimbursed the full amount paid, including the original shipping costs.
The customer shall note that the right to return products cannot be applied to sales agreements for items that are likely to spoil or expire rapidly.

We reserve the right to accept or reject returns and refund request at sole discretion. We do not accept requests in the following circumstances:

• Return/Refund request is made after 14 days from the date of receiving the product.

• Product is used and damaged by the Customer

• Incomplete product or partial order

• Fraudulent Return/Refund request